Privacy
Privacy Policy
This Privacy Policy explains how The Sign Shop collects, uses, and protects your information when you visit our website or request a quote for custom signs in Lexington, Kentucky.
What this policy covers
This policy applies to information collected through this website, our quote request forms, and messages you send us. It does not cover third-party websites you may reach through links on our site.
Information
Information we collect
We collect information you choose to share with us when you request a quote, contact us, or upload files for a project.
This may include your name, business name, email address, phone number, sign type, project details, and any files you upload (such as logos or artwork).
We may also collect limited technical data (such as IP address, browser type, and pages visited) to help keep the site secure and improve performance.
How we use your information
We use your information to respond to inquiries, prepare and deliver quotes, communicate about your project, schedule production/installation when applicable, and improve our services. We may also use it to prevent fraud, troubleshoot issues, and comply with legal obligations.
Cookies and analytics
Our site may use cookies or similar technologies to remember preferences and measure site usage. You can control cookies through your browser settings. Disabling cookies may affect certain site features.
Sharing and disclosure
We do not sell your personal information. We may share information with service providers who help us operate our website, communicate with you, or process quote requests (for example, email or form services). We may also disclose information if required by law or to protect our rights and safety.
File uploads and artwork
If you upload files (such as logos, brand assets, or print-ready artwork), we use them only to evaluate your request and produce your sign or print project. Please upload only files you have the right to share. We may retain files as needed for production, proofing, and project records.
Data retention
We keep personal information only as long as needed for the purposes described above, including maintaining business records, resolving disputes, and meeting legal requirements.
Your choices
You can request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. To make a request, contact us using the details on our Contact page.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.